FAQs

Why Should I Subscribe If I Can Buy Puzzles Separately?

Subscribing to our puzzle service offers numerous advantages over buying puzzles separately. Here are five compelling benefits of opting for a subscription:

1. Cost-Effective: Our subscription fee is £8.99 per month, which is significantly more economical compared to purchasing new puzzles. The average price of a high-quality puzzle can range from £12 to £30 or more. With our subscription, you can enjoy multiple puzzles each month at a fraction of the cost of buying them individually.

2. Endless Variety Without Extra Cost: Each month, you get access to two different puzzles, chosen based on your preferences and also to surprise and challenge you with something new. This variety comes without the need to continually invest in new puzzles, offering both surprise and savings.

3. No Storage Worries: Puzzling is fun, but storing unused or completed puzzles can be a hassle, especially in a small space. Our service eliminates the need for storage, as you return each puzzle after completion. This not only frees up your space but also keeps your home clutter-free.

4. Always Fresh Content: Since you can exchange puzzles you've completed or those you haven’t got around to solving, there’s always something new at your fingertips. This means continuous access to an updated selection of puzzles without any additional cost.

5. Convenience: We handle everything from delivering new puzzles right to your door to recycling and re-purposing the ones you've finished or chose not to do. You save time and effort, avoiding trips to the store or searching online for new challenges.

Which Puzzles Will I Get When I Subscribe?

When you subscribe to our puzzle service, each month you'll receive a delightful duo of puzzles directly to your doorstep. Among these, one puzzle will be the one you bought your subscription on. The other one, while still aligning with your general interests, will be a surprise selected by us to add variety to your puzzling experience. These will differ either in the number of pieces or the theme, offering you a fresh challenge and broadening your horizons each month. 

What If I Don't Have Time to Solve All Three Puzzles in a Month?

No worries if you find yourself a bit too busy to solve both puzzles within a month! Our service is designed with flexibility in mind. You are not required to complete and return all puzzles within the same month they are received. Feel free to keep them as long as you need to finish them, whether that takes a month or more. If you want to speed up the process or simply share the fun, consider involving family or friends in solving the puzzles. This can turn your puzzle-solving experience into a delightful group activity, and also help you complete them faster if you prefer. Once you’re ready, whether the puzzles are solved or unsolved, just send them back using the pre-paid stamp provided, and we’ll send your next set of puzzles. This flexibility ensures that our puzzle subscription fits easily into your lifestyle, allowing you to enjoy your hobby at your own pace.

I Want a Puzzle You Don't Have on the Website

If you've set your sights on a puzzle that's not currently available in our collection, no problem at all! We are committed to ensuring you have the best puzzling experience. If the puzzle you desire is available for sale on any UK-based e-commerce website, simply send us the link to our email puzzlepieces491@gmail.com. Once we receive your request, we'll take care of purchasing the puzzle on your behalf. Please allow up to an additional 5 days for us to procure it, ensuring that it meets our quality standards before sending it to you. Once acquired, this puzzle will be added to your subscription just like the others, ready for you to enjoy and exchange as usual under the terms of your subscription. This way, you're guaranteed not to miss out on any puzzle you wish to tackle!

I Want to Keep a Puzzle, Not Return It

We're glad to hear that you've found a puzzle you love so much you want to keep it! To make a puzzle part of your permanent collection, simply send us an email at puzzlepieces491@gmail.com. In your message, please include the link to the puzzle you would like to keep or describe it if you don't have the link handy. We'll arrange for you to purchase the puzzle for £4.99.

Once we receive your request, we'll send you a separate link for the payment. After the purchase is confirmed, we will also dispatch another puzzle to ensure your monthly puzzle enjoyment continues uninterrupted. This way, you can keep building your personal puzzle library while still enjoying the variety and surprise of your subscription. Thank you for being such a valued part of our puzzling community!

 I No Longer Want the Subscription, How Do I Cancel?

We're truly sorry to hear that you're considering cancelling your subscription, and we appreciate the opportunity we had to share our passion for puzzles with you.

To cancel your subscription, you can easily do so through the email we sent when you first subscribed. Look for the email with the subject line "Congrats! You've started a new subscription with Puzzle Pieces." Within this email, you'll find a "Manage Subscription" button. Clicking on this will guide you through the steps to cancel your subscription directly.

If you're having trouble finding that email or if you prefer another method, you can always reach out to us directly at puzzlepieces491@gmail.com. Just send us a note requesting the cancellation, and we'll handle it for you promptly.

We're here to make the process as smooth as possible, and we hope that you enjoyed the puzzles while you were with us. If your situation changes in the future, or if you have any feedback that might help us improve our service, we would love to welcome you back anytime!